NEOTEX places particular importance on security and respects the privacy and confidentiality of your personal data. For this reason, we invest time and resources to protect your privacy. In this effort, we are in a continuous process of updating and training, so as to fully comply with the applicable national, European and international legal framework, and in particular with the European Union General Data Protection Regulation 679/2016.
PURPOSE OF THIS POLICY
Through this Privacy Policy we wish to inform you:
- about how and why we collect and process information relating to you
- about the measures we take so that such information is secure
- about the choices you have regarding the use of your information by us
- about how you can contact us regarding our privacy practices
This Policy is updated from time to time and may be amended whenever deemed necessary, without prior notice, always within the applicable legal framework in force at the time and in accordance with any changes in the legislation on the protection of personal data. We therefore recommend that you review this Policy at regular intervals so that you remain informed of any changes that may have been made.
CATEGORIES OF INFORMATION WE COLLECT
Through this NEOTEX website, we are able to collect the personal data we need from you so that we can provide services that meet your needs.
We collect only the information necessary each time for the specific purpose, namely:
Contact data, including full name, email address, landline/mobile telephone number and address,
Technical data arising from your visits to our website, including internet protocol (IP) address, login data, browser type and version, time zone and location, browser plug-in types and versions, operating system and platform, and other technology on the devices used to access this website.
The above personal data that may be collected are processed, recorded and stored confidentially by the Data Controller, namely NEOTEX, in accordance with the provisions of European law, as reflected in the General Regulation on the Protection of Personal Data (EC 2016/679).
WHY WE NEED THE INFORMATION WE COLLECT
We want to keep you fully informed at all times regarding the collection and use of your personal data. Your personal data come into our possession only if you voluntarily choose to provide them to us through our contact form available on our website. We will never ask you for more information than we genuinely need in order to satisfy your requests.
In general, we collect information in order to:
- inform you about our products and our company’s activities,
- reply and respond to any requests, questions and comments you may have,
- send you newsletters and other informational material.
CONSENT
We always request your consent when we intend to use your personal data for purposes beyond those related to the actual provision of our services, e.g. for direct marketing purposes such as sending informational emails and newsletters.
You should know that you may withdraw your consent at any time by contacting us by telephone (+30 210 555 7579) and by email: neotex@neotex.gr.
In particular, with regard to promotional messages and newsletters you receive from us, you may always opt out by clicking on the unsubscribe link included in such communications.
In the event that you transmit to us personal data of a third person, you are responsible for having informed that person regarding the use of their data and for having obtained their explicit consent for such information to be provided for the purposes explained above. In any case, this Privacy Policy applies to any information acquired from a third party.
SECURITY OF PROCESSING
NEOTEX considers the privacy of the persons whose personal data it processes—whether its customers, employees or third parties—to be of utmost importance and makes every possible effort to protect them, both in terms of the confidentiality/secrecy of the information and its integrity (so that it is not altered, accidentally destroyed, etc.).
NEOTEX takes all appropriate organizational and technical measures designed to protect information from loss, misuse, unauthorized access, disclosure, distortion or destruction, and ensures the fair and lawful collection and processing of personal data as well as their secure retention in accordance with the relevant provisions of Greek, EU and international law concerning the protection of individuals against the processing of personal data, as well as the decisions of the Hellenic Data Protection Authority, safeguarding the privacy and confidentiality of any information that comes to its knowledge. In particular, this Policy fully takes into account the provisions and articles of Regulation (EU) 2016/679 of the European Parliament on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (“General Data Protection Regulation” – “GDPR”) and continuously makes every possible effort to comply with it.
Access to the contact details of visitors/users of the NEOTEX Website is restricted to authorized persons who are bound by confidentiality obligations (employees, service providers) and who may reasonably need to know such data for the provision of products or services to the visitors/users of the Website or for the performance of their duties.
TRANSFER OF YOUR INFORMATION
We will never disclose your information to third parties unless:
- you have given us your relevant express consent,
- it is required by law, by court order or following a request from any other competent governmental, judicial, police, administrative or regulatory authority, pursuant to a lawful request and in accordance with the relevant laws,
- in the event of an emergency, such as for the protection of the life, health or property of an individual.
When information is transferred to third parties as mentioned above, we seek to limit the scope of the information provided to what is necessary for the achievement of the specific purpose.
Unless otherwise prohibited by legal process, third parties are required to protect your personal data in accordance with our policy and to comply with applicable privacy laws and regulations.
RETENTION & DELETION OF YOUR PERSONAL DATA
We retain your personal data, in a way that allows your identification, only for as long as required by the relevant purpose of collection and processing. In addition, the retention period for some of your personal data may depend on the applicable legislation as well as on our own policies regarding dispute resolution, complaint handling, fraud prevention and other unlawful activities.
After the end of the retention period, your personal data are destroyed, deleted or anonymized.
YOUR RIGHTS
You should know that, under European legislation on personal data, you have a number of rights in relation to your personal data held by us.
Specifically, you may ask us to:
- provide you with a copy of your data,
- correct your data if you believe they are inaccurate,
- delete your data, provided that specific grounds apply,
- restrict the processing we carry out on your data,
- provide your data to you in an appropriate format and transfer them to another business,
- stop processing any data you have provided to us through consent, and in particular those we use to send promotional messages and newsletters.
To ask us to do any of the above, you may contact us by telephone (+30 210 555 7579) and by email: neotex@neotex.gr.
We will examine your request in light of the relevant provisions of the applicable personal data legislation and respond as soon as possible (in the worst case within 30 days from the time we received your request). We may ask you for certain identification details (e.g. a copy of your ID card or passport) in order to avoid unauthorized disclosure of your personal data.
To ensure that your personal data are accurate and up to date, we recommend that you inform us regularly of your information, as appropriate (e.g. in the event of a change in your business address or email address).
COOKIES
When you visit our website, we receive information about you by using small alphanumeric files called cookies, which are stored on your computer. Cookies assign your computer a unique identifier, which in turn becomes your identity each time you return to our website.
Cookies are designed to save you time, because they help us offer you a personalized experience without requiring you to remind us of your preferences each time you return to our website. Cookies do not cause damage to your electronic equipment, nor can they read information from other files on your computer’s hard drive.
Our cookies follow you only while you are on our own website and do not collect information about you from the moment you leave it and go to another website. We are not the only ones who place cookies on your computer, and we are not responsible for the presence of third-party cookies and the way in which they are used.
The application (browser) you use to visit websites may be configured to handle cookies according to your preferences:
- accept all cookies,
- reject all cookies,
- ask you to accept or reject cookies on a case-by-case basis.
You should contact the manufacturer or supplier of your browser in order to obtain precise information on the cookie security settings it offers. Please note that if you reject all cookies, you may not be able to make full use of our website.
Your prior consent is required for the use of cookies. The only exception to this rule will be cookies that serve the functional needs of the website (functional cookies) and are necessary for its display and effective operation.
DISCLAIMER FOR THIRD-PARTY WEBSITES
Although the website may contain links to third-party websites, it is not responsible for the privacy practices or the content of those websites and expressly disclaims any liability for any loss or damage that may arise from the use of such links.
Under no circumstances should NEOTEX be deemed to accept or adopt the content or services of linked websites or to be associated with them in any way. For any issue that may arise during the use of the above websites, the sole party responsible is the respective owner of that website. In the case of hyperlinks to other websites, NEOTEX is not responsible for the terms governing the management and protection of personal data that they follow.
NEOTEX strongly urges users to consult the relevant policy of each third-party provider (e.g. search engine providers, social media service providers such as Facebook, etc.) so as to be informed about the practices they follow for the protection of personal data.
PERSONAL DATA OF MINORS
This website is addressed to European citizens who have completed their 15th year of age. It is our practice not to knowingly acquire and/or retain information concerning minors.
COMMUNICATION
We wish and seek for you to be in contact with us on matters relating to your personal data and the protection of your privacy, such as for example:
- updating your information,
- submitting questions or comments regarding the personal data protection practices we apply and regarding this Privacy Policy.
You may contact us regarding the above and other related matters in any of the following ways you prefer:
- by email: neotex@neotex.gr
- by post: neotex@neotex.gr
- by telephone: +30 210 555 7579
REVISIONS TO THIS PRIVACY POLICY
We may revise this Privacy Policy periodically in order to adapt to the changing legal, regulatory, business and technological environment. On our website you can find the Privacy Policy in force at any given time, together with its effective date, so that you know when the most recent revision was made.